Internet access
A working workshop Wi-Fi connection that reaches the alignment bay.
Support · Remote support
Prepare your aligner for TeamViewer support.
Connect the alignment computer to the internet, open TeamViewer and share the temporary session credentials with an authorized support technician.
Before the session
Three things must be ready.
Remote access cannot begin until TeamViewer displays both an ID and a temporary password on the alignment computer.
USB Wi-Fi adapter
A compatible adapter installed on the wheel aligner computer.
Authorized contact
A scheduled TreadPlus or regional support technician ready to receive the temporary credentials.
Connection procedure
From offline aligner to active support session.
Complete these steps at the aligner. Keep the alignment computer powered on and remain near the equipment while the technician is connected.
- 01
Obtain a USB Wi-Fi adapter
Get a compatible USB Wi-Fi adapter, sometimes called a USB Wi-Fi dongle, for the alignment computer.
- 02
Connect the aligner
Install the adapter on the aligner computer, connect to the workshop Wi-Fi network and confirm that the computer can access the internet.
- 03
Exit SureAlign to Windows
Use the instructions for the installed SureAlign software version. Do not shut down the alignment computer.
- 04
Install TeamViewer
Download and install TeamViewer on the alignment computer. Use the official TeamViewer software or the installer provided by an authorized TreadPlus support contact.
- 05
Open TeamViewer
Launch TeamViewer and wait for the application to display the session ID and temporary password.
- 06
Send the session credentials
Provide the TeamViewer ID and temporary password to the authorized TreadPlus or regional support technician when the support session is ready to begin.
Exit to Windows
Use the sequence for your software.
Begin from the SureAlign home screen. The exit password is provided through the authorized support channel and is not published on this page.
| Software version | Exit sequence |
|---|---|
| SureAlign V35, V45 and V55 | Press ESC once, then press F8. Enter the exit password when prompted. |
| Other versions | Press ESC twice. Some builds may use a different sequence; contact support if Windows does not appear. |
Session security
Share access only for the scheduled session.
The TeamViewer password is temporary support information. Send it only to the authorized technician handling the case.
Stay with the equipment
Keep the aligner powered on and remain available to operate the equipment or confirm workshop conditions when requested.
Do not operate a vehicle or lift remotely
Any physical equipment movement must remain under the control of a qualified person at the workshop.
End the connection
Close TeamViewer when support is complete, then reopen SureAlign or restart the alignment computer as directed.
Ready for remote support?
Send the case details first.
Include the aligner model, serial number, SureAlign version, country and a short description of the issue. Send the TeamViewer credentials only when the authorized technician is ready.